Appointment Cancellation Policy
We require 48 hours notice of an appointment cancellation (for both treatment and consultation appointment slots). A refund of your booking fee will not be granted after this time.
Booking fees
For consultations the transferable booking fee will be £50 charge – with the above terms applied. If you need to cancel or rearrange your appointment you can do so by clicking the options at the bottom of your Confirmation of Appointment email. If you have booked your appointment in clinic you can request refund via email or SMS and that will be arranged in accordance with the Appointment Cancellation Policy.
For all treatment appointment types, other than those specified in the T&C’s, we will ask you for a £50 booking fee to be paid at booking. This can be paid via debit card, or cash in person or via bank transfer. Unfortunately, we do not accept cheque’s.
For First Consultations of new clients – 100% of the booking fee will be redeemed the cost of your treatment at your appointment for that specific treatment only. This complementary deduction will expire if the treatment occurs after 6 months of the date of consultation.
If cancellation of any appointment occurs in less than the 48 hours’ notice time, the previously stated the booking fee will not be refunded and you will be charged the full amount of the booking fee (usually £50 or £25 for phlebotomy appointments or specified booking fee for that treatment which was cancelled late). If you decide to cancel your appointment in accordance with the specified 48 hours + notice, the booking fee will be refunded with the above terms applied. This can take up to 10 working days to be credited back to your card.
For genuine emergency cancellations there may be ‘grace’ offered, though an administration fee of £10 will be charged.This is granted at the discretion of Holly Price in consideration of circumstances and impact. For people with recurrent emergency cancellations, Purple Aura retains the right retain the whole booking fee without explanation if terms are not met.
Energy based machines such as but not limited to Lumina (laser/ipl) treatments, and other treatments not listed, require strict following of pre -care instructions; failure to follow these instructions could result in harm if we were to proceed and treat you. Due to the length & nature of these appointments, a booking fee of 50% will be required. If on the day pre care has not been adhered to, treatment will be declined for your safety and your booking fee will be non refundable and non transferable.
Larger treatments
Larger treatments (such as but not limited to, dermal filler packages or facial profiling or energy based machines) that require very long appointments will also contain a 50% booking fee with the Appointment Cancellation Policy conditions applying.
Legal & Professional Requirements
We are committed to providing the highest standards of safety and care at [Clinic Name]. In line with new guidelines from the Nursing & Midwifery Council (NMC) and Joint Council for Cosmetic Practitioners (JCCP) [1st June 2025], we are updating our treatment and prescribing policies.
Key Changes:
- All prescriptions require a face-to-face consultation with your prescriber.
- For repeat treatments (e.g., Botox), an in-person review is required following each treatment. As part of this review a consultation frame work will be created to ensure that if there are changes to your medical history, medications or supplements, allergies, general condition or if the period lapses longer than 6 months; a nother face to face consultation will be prescribed.
- It is the clients’/patients’ responsibility to provide accurate information and update Purple Aura regarding any changes.
Prescription treatments
For prescription treatments there will be a non-refundable, but transferable (against the cost of your treatment) booking fee of 50%. This is because the products used for treatment can be prescribed and used only for you.
If you need to cancel or rearrange your appointment; as long as you provide us with 48 hours’ notice, your product can be held for 6 months and can be used at a later date but only at your next appointment. After 6 months the product will be discarded and not be eligible for a refund. If there are changes to your medical history or medication within that period, you will be required to have a new consultation incurring an extra charge.
If the period of notice given is short of the 48hours required, your products will be held for 6 month, but there will be an additional charge of £50 at the point of use of products. Due to prescribing regulations the products will not be able to be administered by another practitioner outside of Purple Aura and therefore cannot be given to you for use elsewhere. After 6 months the product will be discarded in accordance with legal requirements and not be eligible for a refund.
Consultation Appointment Slots
Consultations for aesthetic procedures at Purple Aura charged at £50. This cost of your first consultation is is redeemable should you continue to have a treatment at Purple Aura – meaning that your consultation then becomes complimentary. Should you chose not to have a treatment at Purple Aura, the £50 will be retained for the time and expert advice provided in the lengthy consultation. You are free to use that advice anywhere.
Consultation appointment slots are standalone appointments in which the client and the clinician discuss treatment, but none is carried out. There may be treatments where patch tests are required to be carried out so please ensure you have read your pre and post care forms that are emailed to you on booking your appointments.
For review consultations for specific treatments there are shorter consultations slots available and cost £30. The cost is not redeemable.
Refusal of Treatments
We as practitioners reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason. The clinician’s decision is final in this regard and where a fee has been paid this will be a non-refundable in accordance with reasoning laid out in T&C’s.
Phlebotomy Appointments
Purple Aura provides a phlebotomy (blood-drawing) service only. I do not provide medical advice, diagnosis, interpretation of results, or treatment.
Clients may choose to use their own private laboratory or GP-issued NHS blood test forms. Links or discount codes to third-party laboratory providers such as Lola Health are offered solely for client convenience. You are free to source your own provider
I do not endorse or recommend any specific provider.
All testing, processing, and reporting of results are entirely the responsibility of the chosen laboratory.
I cannot guarantee turnaround times, result accuracy, or the acceptance of samples by any laboratory. Communications should be taken up with chosen laboratory if concerns regarding results or delays or refunds.
The cost of the phlebotomy appointment is £25, unless the patient has not been supplied with a blood draw kit in which case the cost will be £30.
The booking fee for phlebotomy is £25 and therefore that amount is subject to the cancellation policy outlined above.
Purple Aura will take bloods in accordance with their phlebotomy policy ensuring every effort is met to obtain optimal draw and if specified will centrifuge according to lab specifications. Occasionally laboratory samples not be able to be processed. Purple Aura accepts no liability for tests that are inconclusive or unable to report on that may require a further sample. Therefore a refund will not be provided by Purple Aura and a new appointment will need to be purchased.
Clients/ patients must ensure every effort is made on their behalf to ensure an optimal sample may be drawn. Information is available here
Mole & Skin Lesion Imaging
This service provides photographic & dermoscopy images of moles or skin lesions.
No clinical examination, diagnosis, or opinion is provided by the Purple Aura Clinician.
The image can be sent to you the client by secure password protected email or held by Purple Aura on your record, or both depending on your wish subject to Purple Aura GDPR & Fair Processing Notice.
The Cost of imaging is £50 and include up to 3 moles/lesions
A bolt on service using an independent 3rd Party company: Map My Mole, is provided to obtain an indicative opinion from a CQC Registered consultant dermatologist regarding your mole or skin lesion. The use of Map My Mole is for client/ patient convenience and other teledermatology services are available to use and source independently.
This will be done in your appointment with you, using Map My Moles secure system in accordance to their GDPR & Fair Processing Notice. You can find Map My Mole’s privacy policy on their website at http://www.mapmymole.com. The consultant will review the images and prepare a report. This may be a private report sent for your information only [if you state this at time of submission]. Otherwise the report will be sent to both you and to Purple Aura.
The additional cost of this report is £70.
The service is designed to provide accurate images and a report to enable clients’/patients’ to keep accurate records of their moles and assist them to identify changes early and be able to demonstrate those changes to their GP or dermatologist if required.
It is the clients’/ patients’ responsibility to seek urgent GP or dermatologist appointment if they have concerns (despite any report result) regarding changing/ growing moles or lesions, or if the Map My Mole report advises to do so. Purple Aura accepts no liability if there is failure to seek assessment in a timely manner.
Map My Mole is providing the services to Purple Aura Aesthetics Health & Well-being Ltd. and there is no direct legal relationship between the patient/ client and Map My Mole.
Purple Aura Aesthetics Health & Well-being Ltd will be responsible for taking images, completing Map My Mole history and transferring that data to them via their secure system in accordance with their GDPR policy.
Monitoring, re-imaging, and seeking medical assessment following the report or at any time if you are concerned is entirely your responsibility. Information such as signposting to apps such a Skcin app is for client/patient convenience only and is not an endorsement of the app. There are other mole mapping applications available.
Purple Aura is not a CQC registered company. Being CQC registered is required by law to treat or diagnose disease disorder or injury. Therefore, information regarding anything other than that given in the dermatologist report, must be given by a GP or dermatologist.
Purple Aura will help you understand the consultant’s report but not provide medical advice regarding the mole or lesion. Purple Aura can treat the cosmetic appearance of a mole or lesions that is deemed to be benign on the understanding by the patient that this can not be guaranteed, and is a safety measure to mitigate risk.
Again, if you have concerns you must seek their advice, your imaging and the report may be useful to provide to that clinician
Please note that we do not provide treatments for anyone aged under 18 years.
Act of God
Purple Aura does not issue refunds for Acts of God. An Act of God is defined as an event outside of human control such as sudden floods, earthquakes or other natural disasters, for which no one can be held responsible. This also includes weather-related issues such as snow, ice, floods etc.
If Purple Aura chooses to cancel a clinic due to an Act of God then it is not liable for any loss resulting to the customer as a result of this cancelled clinic, this include the delay of sequential treatments. Purple Aura will make all reasonable effort to replace a cancelled clinic by arranging an alternative date but this cannot be guaranteed. Where the majority of customers for that clinic have been affected, this will be made free of additional charge.
